For MSPs

Best time tracking software for MSPs in 2026

MSPs have specific needs: tracking time across dozens of client tickets, billing T&M and fixed fee, generating invoices with GST/PST, and collecting payments. Here are 6 tools compared for the MSP use case.

What MSPs need from time tracking

Most time tracking tools were built for freelancers or agencies. MSPs have different requirements:

Few tools check all these boxes. Here's how the options stack up.

At a glance

ToolZendeskInvoicingPaymentsGST/PSTRetainersCanadian
Latinum✓✓✓✓✓✓
Harvest✕✓✓✕✓✕
ConnectWise PSA✓✓✓✕✓✕
SuperOps✓✓✓✕✕✕
ManicTime✕✕✕✕✕✕
Toggl Track✕✕✕✕✕✕

1. Latinum — Best overall for MSPs

#1

Latinum

Best for MSPs

Built by a Canadian MSP owner who needed time tracking, invoicing, and payment collection for his own business. The only time tracker with a native Zendesk sidebar app, Canadian payment processing (Helcim), and proper GST/PST/HST support.

Pros
  • Zendesk sidebar app — track time from ticket views, auto-captures ticket ID/subject/org
  • Time → invoice → payment in one tool (Helcim + Stripe)
  • Proper GST/PST/HST stacked tax support with filing reports
  • Retainers and recurring invoices for managed services
  • Expense tracking with receipt attachments
  • Android app with offline support for on-site technicians
  • Data stored in Canada
  • Built by an actual MSP owner — understands the workflow
Cons
  • New product — smaller community and fewer integrations than incumbents
  • No iOS app yet (on the roadmap)
  • No direct QuickBooks/Xero sync (CSV export works)

Pricing: $3 CAD/seat/mo. No usage fees.

2. Harvest — The former default, now expensive

#2

Harvest

Caution: price hikes

Harvest was the default time tracker for service businesses for 15 years. Then Bending Spoons acquired it in 2025 and introduced usage-based pricing. Bills that were $59/mo are now $704/mo. It still works, but the pricing is unpredictable and the trust is gone.

Pros
  • Mature product with 15 years of development
  • Large integration marketplace (QuickBooks, Xero, Zapier, etc.)
  • Invoicing and online payments built in
  • iOS and Android apps
  • Forecast project planning module
Cons
  • Usage-based pricing: $599/mo+ usage fee on top of seat costs
  • Price can change at any renewal — 12x to 150x increases documented
  • No Zendesk integration
  • No Canadian payment processor (Stripe only)
  • US-centric tax handling
  • Owned by Bending Spoons (Italian PE firm) — service-business people left the building

Pricing: $17.50/seat + $599/mo usage = $704+/mo for 6 seats

3. ConnectWise PSA — Enterprise MSP platform

#3

ConnectWise PSA

Enterprise

ConnectWise is a full PSA (Professional Services Automation) platform — tickets, time tracking, invoicing, contracts, SLAs, dispatch, and more. If you're a 50+ technician MSP, it's the industry standard. For a 1-10 tech operation, it's overkill.

Pros
  • Full PSA: tickets, time, invoicing, contracts, SLAs, dispatch
  • Zendesk and Freshdesk integrations
  • Mature, enterprise-grade
  • Large MSP community and training resources
Cons
  • Expensive — pricing starts around $29-49/user/mo with minimums
  • Heavy and complex — significant setup and training required
  • Overkill for small MSPs (1-10 techs)
  • No Canadian payment processor or GST/PST-first design
  • UI feels dated compared to modern tools

Pricing: ~$29-49/user/mo, contact sales for quotes

4. SuperOps — Modern PSA for MSPs

#4

SuperOps

SuperOps is a newer PSA that combines helpdesk, RMM, and time tracking. It's designed for MSPs and is lighter than ConnectWise. Good option if you want an all-in-one PSA.

Pros
  • Modern UI, built for MSPs specifically
  • Helpdesk + RMM + time tracking in one
  • Zendesk integration available
  • More affordable than ConnectWise
Cons
  • No retainers or recurring invoice templates
  • No Canadian payment processor
  • No GST/PST stacked tax support
  • Still growing — fewer integrations than ConnectWise
  • You're paying for PSA features you may not need if you just want time tracking + invoicing

Pricing: ~$19-29/user/mo

5. ManicTime — Automatic time capture

#5

ManicTime

ManicTime automatically captures technician activity — per client, per ticket, per session. Good for MSPs who want passive tracking without manual timers. But there's no invoicing or billing — you need separate software for that.

Pros
  • Automatic time capture — no manual timers needed
  • Good for accountability and productivity analysis
  • On-premise option available
Cons
  • No invoicing or payment collection
  • No Zendesk integration
  • No GST/PST tax support
  • No billing or invoicing — you need separate software for that

Pricing: ~$9-15/user/mo

6. Toggl Track — Great timer, no billing

#6

Toggl Track

Toggl has arguably the best timer UX in the market. But it's a timer only — no invoicing, no payments, no expenses, no retainers. MSPs would need Toggl + a separate invoicing tool.

Pros
  • Excellent timer UX — fastest in the market
  • Great reporting and analytics
  • 100+ integrations
  • iOS and Android apps
Cons
  • No invoicing, payments, or expense tracking
  • No Zendesk integration
  • No retainers or recurring invoices
  • No GST/PST support
  • You need a second (or third) tool for billing

Pricing: $9-18/user/mo

Our recommendation

For MSPs with 1-10 technicians: Latinum is the best fit. It's the only tool that combines Zendesk time tracking, invoicing, Canadian payment processing, GST/PST taxes, and retainers — built by an MSP owner who uses it daily. $3 CAD/seat/mo. No usage fees. with no usage fees.

For MSPs with 50+ technicians: ConnectWise PSA is the enterprise standard, despite the cost and complexity. Latinum isn't there yet for large operations.

If you're leaving Harvest: Latinum has a CSV importer that brings your clients, projects, tasks, team, and time history across. See our migration guide.

Try Latinum for your MSP

Built by an MSP owner. Zendesk integration, invoicing, payments, GST/PST. $3 CAD/seat/mo.

Get started